IT support · infrastructure · field technology · telematics

Matthew McCluster

IT Support · Infrastructure · Field Technology · Technical Operations

matthew@mccluster.org · Connecticut, United States · matthew.mccluster.org

Matthew McCluster is a Southern Connecticut State University Computer Science student and Connecticut-based IT support and infrastructure professional with hands-on technical experience since 2018: desktop, laptop and business-application support at Robert Half, data-center, Cisco networking and Windows/Linux server work at IPC Systems, and staff platform/technical support at F.R.E.E.D.O.M. Inc. He also works with GNSS and fleet telematics, vehicle electrical/embedded diagnostics, cameras and sensors through Whip Equipped LLC, while operating the PostgreSQL/serverless platform behind McCluster Corp.

What I bring to L1/L2 field support

• End-user support: Windows and macOS devices; hardware, software, desktop, laptop and business-application issues; login, access, device and connectivity problems
• Microsoft 365 & directory: Microsoft 365 administration (Exchange, OneDrive, Teams, SharePoint); Active Directory users, groups and permissions; Google Workspace
• Troubleshooting: Printers, VPN, email and general connectivity
• Deployments: Device imaging, technology rollouts, hardware swaps, system setup, workstation builds and user training
• Ticketing: Documents work in a ticketing system; escalates Level 3 issues with full context
• Hardware: Dell, Oracle and Sun server installs, PERC RAID, rack buildout, PDUs and environmental monitoring
• Systems: Windows Server, RedHat, CentOS
• Networking: Cisco Nexus 9000/4500, DHCP scope configuration, CAT6 and multi/single-mode fiber, connectivity troubleshooting
• Equipment moves & decommissioning: Data-center transformation of a 5,000 sq ft facility; DoD-standard data destruction (dBAN) and ISO-standard e-waste handling
• Working style: On site, independent, clear with non-technical users, documents the work and escalates with context
• Availability: Reliable transportation; available for on-site work across Connecticut and New York

IT & technical support experience · 2018 to present

• 2025 to PresentFounder / Digital Program Operator
  McCluster Corp · Equity Uprise · Connecticut & Georgia
  • Designed and operates the organization's platform end to end: Postgres schema and row-level security, serverless API functions, payments, and an automated release gate that blocks a bad deploy.
  • Built and maintains the public web properties and the data behind them.
• 2021 to 2026Digital Marketing & Outreach Platform Manager
  F.R.E.E.D.O.M. Inc. · Bridgeport, Connecticut
  • Supported staff with platform access, posting, technical issues and digital workflow needs.
  • Administered Microsoft 365 (Exchange, OneDrive, Teams, SharePoint) and Google Workspace accounts, access and permissions for staff.
  • Set up and supported Windows and macOS devices, printers, email and VPN access; logged and tracked requests in a ticketing system.
  • Coordinated live streaming, recording and media production for weekly public programming.
  • Moved traditional outreach and communication processes onto modern digital systems.
• February 2024 to April 2024Creative Director
  The WorkPlace · Connecticut · Client project: Onyx Elite LLC
  • Led website and digital-experience work for Onyx Elite while directing collaborators and reviewing creative deliverables.
  • Directed photography, videography and content production for event and campaign work.
• 2021 to 2023Infrastructure Engineer
  IPC Systems · Fairfield, Connecticut
  • Troubleshot access, connectivity, platform and system issues for business, technical and operations teams.
  • Managed Active Directory users, groups and permissions and supported Microsoft 365 (Exchange, OneDrive, Teams, SharePoint).
  • Imaged and deployed devices, performed hardware swaps, and documented work in a ticketing system, escalating Level 3 issues with full context.
  • Data-center transformation of a 5,000 sq ft facility: rack buildout (Ortronics 45U, APC NetShelter 42U), CAT6 and multi/single-mode fiber, PDUs and environmental monitoring.
  • Dell, Oracle and Sun server installs across Windows Server, RedHat and CentOS, with PERC RAID configuration.
  • Cisco Nexus 9000/4500 networking and DHCP scope configuration.
  • Supported IPC trading turrets (Touch, Pulse, IQMax, Edge) under trading-floor uptime pressure.
  • DoD-standard data destruction (dBAN) and ISO-standard e-waste handling.
• 2018 to 2021Desktop / IT Support Technician
  Robert Half · Norwalk, Connecticut
  • Customer-facing support for hardware, software, desktop, laptop and business-application issues.
  • Resolved login, platform-access, device and connectivity problems; communicated clearly with non-technical users.
  • On-site L1/L2 support for Windows and macOS devices: Microsoft 365 and Active Directory account and access issues, printers, VPN and email.
  • Imaged and deployed workstations and handled hardware swaps; tracked and documented tickets and escalated Level 3 issues.
  • Supported technology rollouts, system setup, workstation builds and user training.

Connected mobility & field technology

• October 2026 to PresentResearch & Development — Telematics & Connected Mobility
  Whip Equipped LLC · Remote
  • Develops connected-mobility and telematics systems spanning GNSS, vehicle data, sensors and embedded hardware.
  • Current R&D is separate from Whip Equipped's earlier licensed dealer and parts operations.
• 2024 to September 2026Parts Operations
  Whip Equipped LLC · Georgia
  • Managed automotive parts and vehicle-component workflows within the applicable parts-business scope.
• 2024Dealer Operations / Vehicle Acquisition
  Whip Equipped LLC · Georgia
  • Handled vehicle acquisition and dealer operations only during the applicable licensed dealer period.

Education

• Southern Connecticut State University, New Haven, Connecticut: B.S. Computer Science, first-year undergraduate, enrolled; expected May 2030.

Credentials

• CompTIA ITF+ Certification: December 1, 2022.
• IT Bootcamp Certificate: CT State Community College (Housatonic), September 20, 2023.

Full résumé · Technology education & digital inclusion résumé · Engineering evidence, role by role · matthew@mccluster.org
© 2026 Matthew McCluster · McCluster Corp. All rights reserved.