Technology education · digital inclusion · marketing operations

Matthew McCluster

Technology Education · Digital Inclusion · Marketing Operations

matthew@mccluster.org · Connecticut, United States · matthew.mccluster.org

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Computer Science student at Southern Connecticut State University with hands-on experience across technology support, user training, digital outreach, public programming, web operations and media production. Founder of McCluster Corp and developer of PRIM3, a free technology and cybersecurity learning project using the PRIM Method - Principles, Rhythm, Immersion and Missions. Brings a practical combination of technical fluency, plain-language learner support, community-facing communication and creative execution.

Core fit for digital inclusion & technology programs

Instruction & learner support: User training, plain-language troubleshooting, technical onboarding, documentation and learner-facing technology design.
Digital inclusion & IT support: Windows and macOS endpoints, Microsoft 365, Active Directory, Google Workspace, device setup, access, printers, VPN, email and connectivity.
Technology learning: Built the architecture for PRIM3's 66-module technology/cybersecurity path, with curriculum mapping to CompTIA Security+ SY0-701 and Network+ N10-009 objectives.
Marketing & outreach: Social platforms, public communication, content planning, community contact workflows, campaigns, live streaming and audience engagement.
Web & media: Website and digital-experience work, HTML/CSS/JavaScript, photography, videography, content production and public-facing digital assets.
Program operations: Cross-functional collaboration, stakeholder communication, event/program support, workflow improvement and evidence-oriented documentation.

Relevant experience

2025 to PresentFounder / Digital Program Operator
McCluster Corp · Connecticut
- Develops PRIM3, a free technology and cybersecurity learning project built around Principles, Rhythm, Immersion and Missions.
- Built the course architecture for a fixed 66-module learning path that maps instructional material to CompTIA Security+ and Network+ objectives while keeping conventional instruction separate from reinforcement media.
- Builds and operates public web properties, program workflows and digital systems supporting educational, civic and community-facing projects.
- Creates technical documentation and translates complex systems into public-facing explanations and usable workflows.
2021 to 2026Digital Marketing & Outreach Platform Manager
F.R.E.E.D.O.M. Inc. · Bridgeport, Connecticut
- Managed digital platforms used for outreach, marketing, customer communication and public engagement across Facebook, Instagram, YouTube and LinkedIn.
- Organized content, announcements, event updates and community contact workflows for public programming.
- Coordinated live streaming, recording and media production for weekly public programming.
- Supported staff with platform access, posting, technical issues and digital workflow needs, and moved traditional outreach processes onto modern digital systems.
February 2024 to April 2024Creative Director
The WorkPlace · Connecticut · Client project: Onyx Elite LLC
- Led website and digital-experience work while directing collaborators and reviewing creative deliverables.
- Directed photography, videography and content production for event and campaign work.
- Contributed to marketing strategy, content planning, social-media campaigns, prospect development and digital operations.
- Worked directly with leadership and clients to translate business needs into visual, web and campaign deliverables.
2021 to 2023Infrastructure Associate · Data Center & Network Systems
IPC Systems · Fairfield, Connecticut
- Supported data-center infrastructure, Cisco networking, Windows/Linux servers, structured cabling, hardware deployment and business-critical technical operations.
- Worked across technical and operations teams in an enterprise environment requiring clear communication, documentation and reliable follow-through.
2018 to 2021Desktop / IT Support Technician
Robert Half · Norwalk, Connecticut
- Provided customer-facing support for hardware, software, desktop, laptop, access and connectivity issues.
- Communicated technical information clearly to non-technical users and supported technology rollouts, workstation setup and user training.

Education & credentials

Southern Connecticut State University: B.S. Computer Science, first-year undergraduate, enrolled; expected May 2030.
CompTIA ITF+: Certification earned December 1, 2022.
IT Bootcamp Certificate: CT State Community College (Housatonic), September 20, 2023.

Selected program & portfolio evidence

PRIM3: Free technology/cybersecurity learning project with a 66-module curriculum architecture and learner progress system.
Onyx Elite: Creative-direction case study covering website, photography, video and campaign production.
McCluster engineering record: Public evidence pages covering IT support, infrastructure and platform work.